youbetcha! We protect you as well as we would our 96 year old grandmother if she ever tried to surf the world wide web. Jokes aside, youbetcha.com is configured to the highest level of security as are all the game- and payment providers we work with to offer you the best and most entertaining gambling experience anywhere.
Yes, we are licensed to offer gambling by the government of Curacao.
Absolutely! Your money is secure in your account and is stored separately from all other player funds and youbetcha.com funds.
Okay, so there are several reasons for this... For security reasons we need to know who you are and we need to make sure the youbetcha.com accounts aren't used for money laundering, which would be more difficult to ensure if any person could hold more than 1 account.
For your own sake it's also better to only have 1 account as that means all your play in the casino is only happening in 1 place so its easier to manage your spend and reach the wagering requirement on any bonus you may take.
We love it when you want to chat! You can contact us via Live Chat from this site or you can email our sweet Customer Service team on [email protected], but check this FAQ first - chances are there is an answer to your question already available.
If only there was an easy answer to that... the truth is it all depends on where you go on holiday (and can we just say we are super jealous of your holiday). Some countries have very strict laws and regulations around gambling, which means that we have to block your access to youbetcha.com if you are trying to sign in from an IP in that country. A good rule of thumb is that any country that is on the excluded list in our Terms & Conditions probably won't let you play from there.
We had to bring in our tech support for this one... The youbetcha team has a fondness for the chrome browser, but you can use any browser you like. The best results will be with a new and recently updated browser.
If you are experiencing a technical issue please first check your internet connection and your hardware (computer, tablet, phone) if these are all performing normally then please contact our great Customer Service team with as many details as possible about the issue.
No. We do accept deposits in both crypto and fiat currencies, but we are not an exchange and can't sell you any crypto currencies.
We're sorry to hear you want to leave the youbetcha family, but we wish you all the best! We will hang on to your details for at least 5 years after you close your account as we a required to do this by law and it also gives you a chance to come back home and reopen your account later on.
We're not loving this talk of leaving, but we will of course help you to do what you want to do! If you want to close down your account permanently we suggest you withdraw the remaining balance on the account before requesting the closure of the account. If your account balance is below the minimum withdrawal amount then please contact the Customer Service team to have your money returned to you.
Sadly, no. Not yet at least... When we get an app we'll make sure to let you know. In the meantime you can always bookmark the youbetcha.com website on your phone or tablet to make it easier to find us.
Of course! Our website and platform is secured to the highest standards to ensure the safety of all our players, their identity and their money.
The sky is the limit! ...well almost. It depends on a couple of things, firstly how much you are betting on each spin/round/hand as most winnings are calculated as a multiplier of your bet. There are exceptions though; jackpot games can pay out millions on a single spin and your bet size does not determine the size of the jackpot, only your luck matters!
Yes and no. They are all based on the same basic system and their outcomes are all 100% random, but there are many individual differences; classic slots will have 3 to 5 reels that spin and usually your traditional fruit and bar symbols (they will basically look the same as the machine your dad use to play at his local pub). Video Slots come in a wide varity of reel types (even some without reels), with bet lines or without, a multitude of themes, with bonus games or without, with fixed jackpots or progressive jackpots or no jackpots, with in-game free spins or without... the list is almost endless!
You are going to like this! For every spin on a progressive jackpot game a fraction of the bet amount is added to the jackpot, meaning this will continue to grow until someone wins the jackpot. There is no limit to how big the jackpot can get - some have been known to grow to several millions. Can you imagine? what a win that would be!
Congratulations, that's great news! Now, depending on the jackpot and the game you won it on the win will either be added to your wallet instantly (in which case you should already see it on your balance), or in rare cases the win may have to be verified by the game provider, before the winnings are sent to your account.
Instantly! The moment you win whether its on Slots, Baccarat, Roulette or any other game in the casino your winnings are added to your account balance. If you want to withdraw your winnings from your youbetcha.com account, then that will take a little longer.
Excellent question! RTP stands for 'Return To Player' and is the theoretical, mathematical payback percentage that a certain game will you. These are usually between 93-99%, so you can see that most of the money you play is actually coming back to you!
Okay, you're really getting into casino now - that's great! So, Turnover refers to the amount of times the money in your wallet is 'turned over' or 'played through'. Because of the nature of casino games, where sometimes you lose your bet and sometimes you win, you can technically spend the 'same' money several times. Imagine you have deposited $10. You then play 10 spins on Starburst. Each spin costs you 10 cents, so you've spent $1 in total on the spins, but you won on 3 out of 10 spins. You won $0.20 + $1.50 + $0.30 = $2 so though you spent $1 you made $2, so now you have $11 in your wallet ($10-$1=9+$2=$11). That's obviously great as you now have an extra $1 in your wallet (well done, you), but you can also play that first $1 which you spent to win the second $1 again! You then keep playing, and sometimes you win and your balance goes up a bit and sometimes you lose and your balance goes down a bit. At the end of the day, let's say you have done 500 spins each at $0.10, that means that even though you have only deposited $10, because you have sometimes won and kept playing with that same money you have had a Turnover of 500x$0.10 = $50. Not bad!
youbetcha! All you need to do is ask! The Customer Service team can send you a full list of your gameplay history, just email your request to [email protected]
Bonus Money is a type of additional funds that we can add to your account balance. Bonus Money is usually paid either as a Deposit Bonus or winnings from Free Spins. All Bonus Money comes with Wagering Requirements and cannot be withdrawn until this Wagering Requirement has been met.
You're gonna like this! A Deposit Bonus is a bonus that is triggered by your deposit. The size of the bonus will differ but will usually be tied to the size of the deposit you are making. That means, that if we are offering you a 100% deposit bonus, also referred to as a deposit match bonus, we will be doubling your deposit - so if you deposit $25 then we'll also add $25 in Bonus Money to your wallet. Every bonus will have a bonus cap which is the max amount of Bonus Money we will add on top of your deposit. Let's say we're offering you a 50% deposit bonus up to max $30 and you deposit $50 then we would add 50% of your deposit on top, in this case $25 in Bonus Money, giving you $75 to play with. If however you decided to make a deposit of $100 we would 'only' add $30 in Bonus Money to your account balance because that was the max amount of bonus on this offer.
Don't forget that all Bonus Money comes with a Wagering Requirement.
We're glad you asked! Wagering Requirements are only relevant when it comes to bonus money. Bonus Money are the funds that we add to your balance either as a Deposit Bonus or winnings from Free Spins. The Wagering Requirement may differ, so check the individual Terms and Conditions for each promotion, but it refers to the amount of times the bonus money has to be played through before the bonus money is converted into 'real' money which can be withdrawn. Eg. if you get $5 in bonus money and the Wagering Requirement is x10, that means you have to play the bonus money through 10 times, so you have to turnover 5x10 = 50 on the games in the casino.
You should be aware that some games may contribute less than 100% to the Wagering Requirement - the contribution rate of these games can be seen in the General Term and Conditions of use.
Of course you can, but why would you want to? Bonuses are great as they give you more money to play with! But, if you decide you no longer want to play towards the wagering requirement on a bonus you already started you can cancel it from your wallet, but please remember that if you cancel your bonus you will forfeit any bonus money left and the winnings generated from the bonus.
youbetcha! But you should be aware that (unless otherwise stated in the bonus terms and conditions) playing table games will only contribute 10% of the value of your bet to the bonus wagering requirement.
Free Spins are little rewards that you either win, earn or we gift to you on a slot game. They work exactly as any other spin on a slot, but you don't pay for them - we do! So you spin the slot for free and if you get lucky and win on one of those Free Spins then that money is added to your wallet as Bonus Money.
The important thing to remember is to always read the Terms and Conditions for any offer, not just the welcome offer. What is special about the welcome offer is that it is only valid on your first ever deposit, so if you don't accept the welcome bonus BEFORE you make your first deposit you will not get it.
No, the Welcome Offer is unique to you, but we love your caring spirit! Don't worry about your friends though, tell them about us and we'll make sure they get their own welcome offer.
You can deposit using credit cards, debit cards or a variety of e-wallets. The exact payment options differ depending on the country you are based in, but you can always see a full list of the options available to you in your wallet; simply go to the wallet, choose an amount to deposit and press 'continue' you will then be presented with your options of deposit methods.
As long as you like! It's your money and it doesn't go bad! However if your deposit was done to secure a bonus any bonus money granted will have an expiry date and a wagering requirement that has to be met within the timeframe stated in the Terms and Conditions for the bonus.
youbetcha! - it is your money after all! Any money on your youbetcha.com account that isn't bonus money or tied into a bonus can be withdrawn whenever you like. However if the money is tied into a bonus, then please remember you will forfeit any bonus money and the winnings from the bonus if you withdraw before the wagering requirement is met.
Yes, we'll find a way to get you your money! You can check your available withdrawal methods in your wallet or you can talk to someone from our lovely Customer Service team.
As a rule of thumb you'll have the same option for withdrawing your winnings as you used for depositing. In a very few cases this may not be possible because the payment method doesn't support withdrawals, but don't worry you will still be able to get your winnings! The exact payment options differ depending on the country you are based in, but you can always see a full list of the options avaiable to you in your wallet; simply go to the wallet, choose an amount to withdraw and press 'continue', you will then be presented with your options of withdrawal methods.
Important stuff! This all depends on the method you are using to withdraw your winnings and whether or not your account has been verified.
If you have withdrawn money from your youbetcha wallet before, then your account should already be verified and from the moment you press the withdraw button it'll take anywhere between a few minutes to 5 business days depending on the payment method the money is being sent to. Luckily most of them are almost instant.
If this is the first time you are making a withdrawal we'll have to verify that you are you and we may request some documents from you to prove your identity and address. Once we have verified your identity the money will be sent via your chosen method.
That's a good question - there could be a few reasons; maybe you have an active bonus on your account which you are still playing through on the casino games (you haven't fulfilled the Wagering Requirement yet) in which case you can't withdraw because the money on your account is still tied into the bonus. You can solve this by playing through the rest of the Wagering Requirement or you can cancel the bonus, but if you do that then you also forfeit the bonus money and any winnings from these you may have had. It could also be that you are trying to withdraw less money than the minimum allowed withdrawal of€20/$20(USD)/$30(CAD)/$40(NZD).
Yeah, we don't like those fees much either, but unfortunately the payment methods that we offer do take a fee to process the withdrawals.
The minimum amount you can withdraw from youbetcha.com is €20/$20(USD)/$30(CAD)/$40(NZD)
Everyone needs a break, even our super team, but never fear we will get back to you ASAP and aim to solve all issues within 24 hours.